Frequently Asked Questions

 

Q: What's the difference between a JPEG and a vector file ?

A: For printing t-shirt you will need a high resolution image (AI, EPS, PSD). To get the best quality possible we recommend using a vector file made with Illustrator or Corel Draw. You can also create your design with Photoshop however the quality of the print won't be as clear and vivid . If you don't have such files you can send us your jpeg and we can convert it to the correct format for a fee of 25$ to 45$ depending how complex is the design..

Q: Can I bring my own t-shirts ?

A: For screen printing you can bring any your t-shirts ( 100% Cotton, 50% cotton - 50% only.). For DTG we supply the t-shirt since we are not able to print on all fabrics and makes of t-shirts

 

Q: What is the difference between Screen Printing and DTG ( Direct to Garment ) ?

A: DTG is a great, cost effective option for on-demand apparel. However, it’s not a print method most people are familiar with. People often want to know how the quality and durability compares to the more traditional silk screening method of decoration. If you need more details please visit this blog Click Here

 

Q: How long doesn't it take for my order to be complete ?

A: Regular orders are complete in average 5 to 10 business days after the first payment is made. We also offer a rush service for 30% extra (1 to 4 days)

 

Q: Can I pick up the order or get it shipped ?

A: Both option are available. For pick up the warehouse is located in Lachine. If you need your order shipped you will have to pay for shipping fees. You can choose the carrier.

     

Q: What kind of t-shirt do you use ?

A: We can supply you any t-shirt made by these manufacture: Gildan, Nike, M&O, Alstyle, Blank, Bella, Fit-t, Coal Harbor, Alo, Dickies, Big Al. These t-shirt will not shrink or fade. We have different style for men's, women's and kids.

 

Q: Do you have a minimum order for first time customer ?

A: There is no minimum order for DTG Printing for Screen printing there is a 12 t-shirts minimum order

 

Q: Why and when do I need to pay for set-up fees ?

A: Set-up fees are for screens and films. Each color your design or logo has needs a screen, and to make this screen you need a film. If you re-order the same design in 30 days or less after you pick up the first order we won't charge you for set-up fees. NO SET-UP FEES FOR DTG

 

Q: What methods of payment do you accept?

A: We accept Visa, Master Card, Paypal, Cash, Money Order & Wire Transfers.

 

   


 
 
 
 
   
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